Case Study: Nationwide achieves improved efficiency and centralised processes with Claromentis

How Nationwide enhanced their operational efficiency with Claromentis's e-forms, workflows and centralised document management features

Nationwide, a UK vehicle repair business with 1,500 employees across 60 centres that repairs over 200,000 cars a year, needed to move from a single-division SaaS deployment to a company-wide platform to share best practices, centralise policies, improve reporting and enable self-service. They engaged Claromentis, initially using its SaaS intranet and Business Process Management tools and then moved to a perpetual licence to support planned expansion.

Claromentis implemented its Intranet Software and Business Process Management platform — including Policy Manager, extranet areas, e-forms/workflows and Active Directory single sign-on — to centralise processes, staff information and access. The solution delivered measurable benefits: improved operational efficiency via e-forms and workflows, a centralised policies database, a comprehensive staff directory/search and the ability to expand reporting to external clients, positioning Nationwide for seamless rollout across the whole business.

Nationwide

Phil

Project Leader