Case Study: Telvista Inc. achieves seamless remote collaboration with Claro Enterprise Solutions UCaaS

UCaaS Solution Enables Remote Collaboration for Telvista Corporate Staff

Telvista Inc., a North American outsourced contact center services provider, needed to improve internal operational efficiency and modernize its outdated legacy phone system to better support corporate staff collaboration. Claro Enterprise Solutions was selected to help replace the old system with a more integrated communications platform.

Claro Enterprise Solutions implemented a Cisco-based UCaaS solution that unified IP telephony, video, messaging, Jabber chat, and collaboration tools for about 100 users, along with PoE switches to support Cisco phones. The phased rollout improved communication, streamlined installation, billing, and order management through a single point of contact, and enabled a smooth transition to remote work during COVID-19, with video and chat proving especially valuable.

Telvista Inc