Case Study: Ricoh Achieves Seamless Global Communications with Claro Enterprise Solutions UCaaS

Ricoh Selects Unified Communications as aService Solution from Claro Enterprise Solution

Ricoh, an international workplace solutions provider, was looking for a new communications platform that could support its digital transformation goals, improve customer service consistency across offices, and integrate with its existing infrastructure. The company chose Claro Enterprise Solutions for a Unified Communications as a Service (UCaaS) solution that could deliver a seamless experience for employees and customers worldwide.

Claro Enterprise Solutions implemented a customized UCaaS deployment spanning 14 countries and 1,600 stations, integrating with Ricoh’s existing PBX, PSTN, and LDAP systems. The solution provided a consistent mobility app experience, stronger business continuity, and a single point of contact for ongoing support, while also helping Ricoh shift from a CapEx to an OpEx model and exceed expectations with added-value functionality.

Ricoh