Case Study: Leading Retailing Company improves collaboration with Claro Enterprise Solutions

How UCaaS Helps Retailers Improve Collaboration

Leading Retailing Company partnered with Claro Enterprise Solutions to address rising pressure from retail disruptors, the COVID-19 pandemic, and the complexity of managing dispersed teams across locations and schedules. The retailer needed a better way to streamline internal collaboration, support customer service, and keep employees connected across different devices, platforms, and work settings.

Claro Enterprise Solutions implemented Cisco-based UCaaS to unify telephony, messaging, collaboration, mobility, video/web conferencing, dashboards, and contact center capabilities into a single platform integrated with existing systems. This helped improve order tracking, employee communication, training, and customer responsiveness while reducing IT complexity, supporting remote work, and lowering TCO through a scalable pay-as-you-grow model with consistent services across all locations.