Case Study: a leading Central American credit and collections firm achieves scalable, high-quality call center connectivity with Claro Enterprise Solutions

a leading Central American credit and collections firm enables 1,000-agent hybrid call center with Claro Enterprise Solutions

A Central American credit and collections firm needed to overhaul its call center operations to support a hybrid workforce of 1,000 agents. The challenge was finding a telephony infrastructure capable of handling high call volumes for both remote and in-office staff without sacrificing stability or voice quality. To address this, they partnered with Claro Enterprise Solutions for a SIP Trunking and dedicated internet access solution.

Claro Enterprise Solutions implemented a scalable, IP-based telephony foundation that enabled the firm to efficiently manage large call volumes. The results included significant cost savings from moving to internet-based connectivity, easily scalable call capacity, and enhanced voice quality. This reliable infrastructure ensured business continuity and provided the flexibility needed for their hybrid work model.