Case Study: a city in Texas boosts IT reliability and security with Claro Enterprise Solutions

a city in Texas reduces monthly downtime from 18 hours to 26 minutes with Claro Enterprise Solutions

A city in Texas found its IT infrastructure was inadequate for the network speed, scale, and security required to run municipal operations. Its small IT team needed a partner to manage day-to-day technology needs and support future digital transformation. The city turned to Claro Enterprise Solutions for innovative solutions, including AI-driven security and Office 365.

Claro Enterprise Solutions implemented three managed services: Perimeter Security, SD-WAN, and Unified Communications. This transformed the city's IT from self-managed to a managed service provider model. Results included reducing average monthly downtime from 18 hours to 26 minutes, lowering communication costs by 25%, and significantly improving response and resolution times.