Case Study: a leading hospital doubles exception resolution productivity with Clarium Exception Monitor

a leading hospital doubles exception resolution to 675 per week with Clarium

The customer, a leading hospital, faced significant inefficiencies in its supply chain operations, specifically with managing invoice and match exceptions. This manual process consumed a substantial amount of employee time. The vendor, Clarium, implemented its workflow automation tool, Exception Monitor, to address this challenge.

Clarium's solution automated the exception management process and introduced features like an analytics dashboard, bulk actions, and root cause identification. This resulted in a 98% increase in the hospital's exception resolution rate, effectively doubling team productivity. The project also delivered over $500,000 in projected annual savings from employee time savings alone.