Case Study: Scott & White Health Plan achieves faster, flexible ID card production and improved member experience with Clarity Software Solutions

Scott & White Health Plan Enhances Member Experience with Clarity ID Card Solution

Scott & White Health Plan, a not-for-profit HMO serving over 220,000 members across 50 Central Texas counties, needed a more flexible ID card solution to support new plan types and group-specific branding. Their challenges included a tight 12-week implementation window, the need for a web-based self-service tool to add logos and change card designs in real time, migration from pre-printed stock to on-demand full-color cards, and consolidation of multiple data files into a single daily feed.

Clarity delivered a web-based ID card application that accepted one daily data file, provided real-time status and error reporting, and enabled self-service design and logo management; production moved to full digital color to eliminate pre-printed inventory. The program was fully implemented in 10 weeks (two weeks early), reduced card data layouts from more than five to one, enabled electronic distribution, and lowered costs and operational complexity while allowing Scott & White to scale and personalize cards for growing group business.

Scott & White Health Plan

Cindy Lawrence

Enrollment Configuration, Scott & White Health Plan.