Case Study: Providence Health Plan achieves streamlined ID card production and improved member satisfaction with Clarity Software Solutions

Providence Health Plan Improves Internal Operations and Enhances Member Satisfaction with Clarity ID Card Solution

Providence Health Plan, a Portland-area insurer serving about 285,000 members, needed to modernize its member ID card program to improve member satisfaction and internal operations. The plan faced tight timelines and limited implementation resources, reliance on costly pre-printed stock, and the complexity of processing a data feed that supported more than 100 distinct card designs—while also requiring quality control and tracking for every printed card.

Clarity implemented a full-color, on-demand ID card application with daily automated data integration and real-time, self-service design tools, enabling Providence to consolidate card designs from over 100 to under 20 and eliminate pre-printed inventory. The solution was fully implemented and tested in 10 weeks, delivering detailed file tracking from receipt through mailing, reducing time and costs for card management, and improving production control and member service.

Providence Health Plan

Mark Jensen

Director of Operations Support, Providence Health Plan