Case Study: AMERIGROUP achieves streamlined ID card production and improved member experience with Clarity Software Solutions

Amerigroup - Customer Case Study

AMERIGROUP Senior & Special Services Organization, a large provider of Medicare and Medicaid plans including Special Needs Plans and dual-eligible coverage, needed a faster, more controlled way to produce member ID cards. Facing an aggressive six-week rollout, limited implementation resources, more than 30 card designs, reliance on pre-printed stock, and the need to personalize member carriers and run contract-level reporting, AMERIGROUP sought an automated solution to streamline production and improve member communications.

Clarity delivered an on-demand, full-color ID card application with daily automated data integration, real-time file and shipping status, and self-service design tools that let AMERIGROUP consolidate designs (from 38 to 1), personalize carriers by state/division, and eliminate pre-printed inventory. The program was fully implemented in six weeks, provides 24-hour turnaround from data file to shipment, yields detailed contract-level reporting, reduces costs and spoilage, and improved card quality, compliance and the member experience.

Amerigroup

Scott Weiner

Vice President, Finance Senior & Special Services Organization