Case Study: Yarl Hydracentre improves customer relationship and sales analysis with Clarity Software Group

Improved customer relationship and sales analysis for Yarl Hydracentre

Yarl Hydracentre, a company of fluid power engineers specializing in hydraulic and pneumatic technology, required a customer relationship management (CRM) system. Their challenge was to find a solution that could maintain and improve communications while also integrating with their existing SAGE accountancy package used for managing sales, purchase orders, and invoicing.

The vendor, Clarity Software Group, implemented its Clarity Pro product to create a fully integrated operational package. This solution significantly improved administrative efficiency by providing a common database that simplified referencing between sales, purchases, and invoicing. The results included more accurate data for customers and the ability for anyone to easily trace an order back to its supporting material purchase, thereby enhancing their quality management system.

Yarl Hydracentre

Duncan Wolley

Managing Director