Case Study: Santa Cruz County, California cuts cannabis license processing time by 75% with Clariti Launch

Santa Cruz County cuts cannabis license processing time by 75% with Clariti

Santa Cruz County, California, faced a complex and time-consuming cannabis licensing process that placed a significant burden on its staff. With a growing legal market, the county needed a solution to streamline applications, reduce repetitive customer inquiries, and manage renewals more effectively. They turned to Clariti and implemented their Clariti Launch product to address these challenges.

Clariti implemented a guided online application process and a parcel eligibility tool, which allowed potential applicants to get immediate answers and submit all required forms and fees digitally. This solution from Clariti drastically reduced incomplete applications and staff time spent on education. The results included a 75% faster license issuance time, with businesses becoming operational in 2.5 months instead of 1-2 years, and a 46% increase in cannabis business tax revenue for the county.

Santa Cruz County, California