Case Study: Sacramento County improves permitting and reduces staff calls with Clariti Guide

Sacramento County improves permitting with Clariti Guide and drives 500+ visits a month

Sacramento County, California, was struggling with a complex and confusing digital building permitting process that led to constant, time-consuming phone calls from confused applicants. The county needed a better way to make information accessible and guide customers through the multi-departmental process. They turned to the Clariti Guide from vendor Clariti for a solution.

The implementation of the Clariti Guide was quick and easy, providing an online navigation assistant for applicants. This resulted in over 500 guide visits each month, a noticeable reduction in phone calls, and freed-up staff time. Clariti's solution significantly enhanced customer service and streamlined the permitting experience for Sacramento County.

Sacramento County, California