Case Study: Orange County achieves 10-day permit turnaround with Clariti Enterprise

Orange County maintains a 10-day permit turnaround with Clariti

Orange County, California, faced challenges with its legacy permitting system, which required multiple disparate systems, was difficult to change, and demanded significant staff time to answer customer questions and generate reports. Seeking a fully digital permitting experience, the county chose to implement Clariti Enterprise from vendor Clariti.

By implementing Clariti's solution, the county consolidated 10 business functions into a single, centralized platform. This enabled a 100% digital permitting process, empowered customers to find information online, and allowed non-technical staff to configure workflows and create reports. The results include a consistent 10-day permit turnaround, a significant reduction in customer calls and walk-ins, and less manual intervention.

Orange County