Case Study: Norfolk City Planning achieves faster, more flexible permitting with Clariti Enterprise

Norfolk City Planning keeps 10-day plan reviews with Clariti

Norfolk City Planning, a government department serving a population of over 230,000, faced challenges keeping up with constant regulatory and environmental changes with their inflexible, on-premise permitting system. They turned to Clariti and implemented its Enterprise permitting software to gain more control and move their entire permitting process online.

Clariti's Enterprise solution provided incredible flexibility, allowing the city's own staff to configure the system themselves without relying on external help. This configurability enabled a fully virtual permit submission process, empowered inspectors in the field with tablets, and integrated with other tools like PowerBI for extensive reporting. The results included a 10-day turnaround time for plan reviews, reduced customer calls due to public data transparency, and better data-driven decisions across departments. Clariti's Premium Support was also noted as critical to their success.

Norfolk City Planning