Case Study: State of Massachusetts streamlines building safety inspections with Clariti

Ensuring Elevator and Building Safety in the State of Massachusetts

The State of Massachusetts, through its Division of Professional Licensure and Office of Housing and Economic Development, needed a better way to manage elevator and building safety permitting and inspections. Its legacy process was heavily paper-based, and with rapid development across the state, it required a faster, more scalable system to keep up with growing demand. Clariti provided cloud-based permitting and licensing software to help modernize the workflow.

With Clariti’s platform, Massachusetts streamlined permitting, licensing, compliance, and safety inspections into a transparent online process that was easier for both staff and applicants to use. Since going live, the state has issued over 5,000 permits, completed more than 50,000 inspections, and processed over $20 million in transactions. The new system also improved reliability and support, helping reduce administrative burden and accelerate approvals.

State of Massachusetts

Ellen Christy

Massachusetts Office of Housing and Economic Development