Case Study: Doña Ana County cuts permit times in half with Clariti

Doña Ana County cuts permit processing time by 50% with Clariti

Doña Ana County's Community Development Department faced a severe capacity crisis due to increased regional development. With paper-dependent workflows, no online applicant portal, and manual reporting that took days, the department struggled with delays and inefficient processes. They partnered with Clariti to modernize their operations using its Enterprise Permitting Software.

Clariti provided a configurable platform that centralized digital workflows, introduced an online public portal, and enabled mobile access for inspectors. This solution resulted in a 50% reduction in commercial permit processing time and a 99% reduction in report creation time. The county also saw a significant drop in phone calls and walk-ins, improved staff morale, and gained the operational visibility needed to manage continued growth.

Doña Ana County