Case Study: City of Santa Clarita cuts permit counter visit time by 70% with Clariti

City of Santa Clarita cuts permit counter visit times by 70% with Clariti

The City of Santa Clarita grappled with a high volume of visitors at their Permit Center, where staff spent significant time answering repetitive questions. Their existing paper handouts and website resources did not effectively help customers self-serve, leading to more calls and meetings. To address this, they turned to Clariti for a solution.

The city implemented the Clariti Guide, an online tool that step-by-step guides users through the permit process. This solution from Clariti reduced the time staff spent answering questions by 70%. Over 1,000 people used the guide in its first four months, allowing customers to self-serve online and no longer wait in line for unnecessary permits.

City of Santa Clarita