Case Study: City of Pleasant Hill wins ICC innovation award with Clariti Guide

City of Pleasant Hill wins ICC award with Clariti in 4 months

The City of Pleasant Hill, California, faced challenges in providing remote resources and guidance to residents during the COVID-19 pandemic while also reducing the high volume of time-consuming inquiries handled by staff via phone and email. To address this, the city partnered with Clariti and implemented its Guide product.

Clariti's Guide solution provided an intuitive online resource that allowed residents to get answers to building project questions remotely, 24/7. This reduced the need for in-person visits and freed up staff time. The implementation was so successful that the City of Pleasant Hill won the 2022 ICC Innovation in Code Administration Award. Furthermore, the Clariti Guide sees significant after-hours use, with 30% of customer access occurring outside of normal business hours.

City of Pleasant Hill, California