Case Study: City of McKinney reduces permit inquiries with Clariti Guide

City of McKinney reduces permit enquiries with Clariti Guide, serving 2,000 users in year one

The City of McKinney, Texas, faced challenges in consistently and accurately explaining its complex building permit process to residents and developers. Existing PDF checklists were too broad and not customized to specific projects, failing to meet applicants' needs. To manage its rapid growth, the city partnered with vendor Clariti to implement a solution.

Clariti implemented its Guide product, which the city calls its Development Navigation Assistant. This solution provides applicants with a custom, step-by-step guide for their projects, answering questions before the formal application begins. For the vendor Clariti, the results were significant: the city slashed support calls to its permit center and saw almost 2,000 users of the Guide in its first year alone, freeing up staff and ensuring consistent service.

McKinney, Texas (City of McKinney)