Case Study: Albany, NY cuts planning review times by 50% with Clariti Launch

Albany cuts planning review times by 50% with Clariti

The city of Albany, NY, faced significant challenges with its heavily manual planning and zoning review process. Relying on PDFs, spreadsheets, and paper forms led to inconsistent information, incomplete applications, and lengthy review times. This created a major administrative burden for its 10-person planning team. To address this, Albany turned to Clariti's Launch permitting software.

By implementing Clariti's solution, Albany automated its processes with a GIS-powered system that includes a pre-application survey and pre-populated fields. This significantly improved application quality and streamlined workflows. As a result, Clariti helped Albany cut average review times by more than half; for example, Zoning Compliance Certificate reviews dropped from 16-18 days to just 5 days. The city also greatly improved coordination across departments.

Albany, NY