Case Study: Pretty Greek Villas achieves streamlined bookings and major time savings with Claris

Streamlined business saves Pretty Greek Villas many man hours

Pretty Greek Villas is a growing holiday villa lettings company in Greece that was swamped by a high volume of enquiries and needed a bespoke way to streamline operations while preserving a personal service. With staff distributed across the islands and variable broadband, the company required a reliable, scalable CRM to manage bookings, communications and client care without adding headcount.

Decent Group built a cloud-hosted FileMaker CRM integrated with the website to automate enquiries, generate booking documents and invoices, manage villa availability and process all inbound/outbound email and self-service forms. The solution sped up responses, improved client care and enabled just two admin staff to handle enquiries from 88,000 monthly site hits, delivering rapid ROI and much greater operational efficiency.

Pretty Greek Villas

Ben Bland

Co-owner, Pretty Greek Villas