Case Study: Papageorgiou Hospital streamlines emergency care with Claris FileMaker

Papageorgiou Hospital streamlines ER care for 800 patients a day with Claris

Papageorgiou Hospital, a major medical center in Greece, faced significant challenges due to its paper-based emergency room processes. Handling up to 7,000 cases per month, the hospital was experiencing bottlenecks that hindered patient care. To overcome this, they worked with vendor Claris and a Claris Partner to implement a custom solution built using the FileMaker platform, aiming to digitize and integrate their entire emergency workflow.

The solution implemented by Claris was a real-time emergency room management application that integrated directly with the hospital's existing SAP system. This custom FileMaker app streamlined patient registration, triage, and tracking, and provided live lab integration. The results were transformative: the hospital now manages approximately 800 patients daily with the digital system, which has operated flawlessly for two years. The project eliminated paperwork, improved coordination, reduced patient anxiety with real-time queue visibility, and provided administrators with valuable operational intelligence.

Papageorgiou Hospital