Case Study: Osaka National Hospital achieves real-time outpatient booking and disaster-ready medical records with Claris FileMaker Cloud

Osaka National Hospital streamlines 10,000 annual referrals with Claris FileMaker Cloud

Osaka National Hospital, a major medical institution in Japan, faced challenges with its traditional phone and fax-based outpatient referral system. The process was slow, creating delays for partner clinics and their patients, and could not provide instant confirmations. To overcome this without the burden of on-premises infrastructure, the hospital turned to vendor Claris and implemented a solution using Claris FileMaker Cloud.

The solution was a secure, online booking system built on Claris FileMaker Cloud. This allowed partner clinics to get real-time appointment confirmations instantly, even during evening hours. The measurable impact was significant, streamlining workflows for nearly 10,000 annual referrals. Additionally, Claris technology was used to create a standardized electronic disaster medical record system, improving efficiency for emergency response teams.

Osaka National Hospital