Case Study: NMR Group achieves 40% increase in operational efficiency with Claris' FileMaker Workplace Innovation Platform

NMR Group increases operational efficiency by 40 percent with a custom app

NMR Group, a Massachusetts-based energy research firm that evaluates utility subsidy programs, faced slow, error-prone field data collection. Technicians used paper forms that were scanned, faxed, and manually re-entered, creating inefficiencies, data errors, and difficulty enforcing the program’s complex survey rules.

NMR implemented a custom FileMaker mobile app for iPads that guides collectors through location-specific questions and records data directly, eliminating paper, faxing, and re-entry. The app improved data quality, enabled faster detection of outliers and poor performance, increased operational efficiency by 40%, and reduced inefficient tasks by 60%.

NMR Group

Scott Walker

Project Manager