Case Study: McKenzie & Willis boosts productivity and cuts order errors with Claris FileMaker

McKenzie & Willis doubles sales productivity with Claris FileMaker

McKenzie & Willis, a New Zealand-based interior design and retail business, faced inefficient, error-prone manual processes for their complex custom window treatment orders. They partnered with Claris, using the Claris FileMaker platform, to build a custom business app that automated measurements, calculations, and quoting to streamline their workflow.

The solution implemented by Claris, a custom FileMaker app deployed on iPads, guided consultants step-by-step, enabling accurate, on-the-spot quotes and seamless data sync. This resulted in doubled sales productivity, a 20-30% reduction in order errors, a 10% improvement in proposal acceptance, and saved administrative teams approximately four hours daily.