Case Study: Salem Oregon Animal Rehabilitation (SOAR) achieves streamlined processes and accurate patient records with Claris Connect

Integration platform streamlines animal rehabilitation facility processes

Salem Oregon Animal Rehabilitation (SOAR) is a small pet rehab clinic founded by rehabilitation practitioners Sarah Ostrin and Dr. Julie Rowley, backed operationally by Mark Barlow. With a lean team and high-stakes patient care, mainstream veterinary software proved either too complex, inflexible, or costly. Mark built a custom FileMaker system to meet most needs, but disparate systems and duplicate data entry still risked errors, missed appointments, and inefficient workflows.

Claris Connect was implemented to bridge FileMaker with tools like QuickBooks and Acuity, enabling two-way sync, centralized treatment records, automated data capture from devices, and streamlined communications with vets and clients. The integration reduces manual entry, supports personalized outreach, moves the clinic toward a paperless office, and is expected to save Mark about five hours per week while improving care accuracy and staff efficiency.

Salem Oregon Animal Rehabilitation

Mark Barlow

Salem Oregon Animal Rehabilitation