Case Study: Ingram Micro achieves $1.2M+ cost savings, 368% ROI and faster customer service with Claris (FileMaker) custom app

Ingram Micro - Customer Case Study

Ingram Micro’s Commerce and Fulfillment Services division — a global leader in enterprise logistics supporting 130+ warehouses and major e‑commerce channels — needed faster, more visible access to Salesforce data so customer care and sales teams could respond quickly to spikes in caseloads and follow‑up tasks. Valuable metrics lived in the CRM but were time‑consuming to extract, making it hard for employees to see priorities at a glance across the open‑layout office.

The company built a custom FileMaker app (integrated with Salesforce via a Progress ODBC connector) to sync and visualize key metrics on shared monitors; the app was created in‑house without outside IT help. The dashboards improved workload balancing, responsiveness, and team accountability, eliminated most receiving/inventory cases (saving about $160,000/year), delivered over $1.2M in projected five‑year savings and an annualized ROI of 368%, and boosted overall customer support efficiency.

Ingram Micro

Darwin Stephenson

Senior Vice President, Sales and Account Management