Case Study: IAMAW District 142 streamlines union dues processing with Claris FileMaker

IAMAW District 142 clears 3 years of backlog and processes 26,000 members with Claris

IAMAW District 142, a union representing 26,000 airline industry workers, faced a significant challenge in manually processing complex membership and dues data from over 25 different airlines. The meticulous reconciliation work, which had no margin for error, was extremely time-consuming and had resulted in a three-year backlog. They partnered with vendor Claris and its Claris FileMaker platform to build a custom solution to automate this critical process.

The solution implemented by Claris, a custom application named Amelia, automated the entire dues processing workflow. It featured flexible data ingestion, a rules engine for union-specific logic, and an exception review process. The results were transformative: a task that once took a team several weeks now takes one person less than a week, a three-year backlog was cleared, and the district gained real-time visibility into over two million transactions. The Claris FileMaker solution provided the accuracy and efficiency required for compliance and restored operational control.

IAMAW District 142