Case Study: Austin Convention Center achieves 200% annual ROI and eliminates paper-based work orders with Claris FileMaker Go

High-tech convention centre spanning six city blocks eliminates paper-based work orders, gets 200 percent ROI with FileMaker Go for iPad

Austin Convention Center, a large, high-tech venue and home of the South by Southwest festival, struggled with paper-based work and change orders that forced staff to run back and forth across the six-block facility to serve exhibitors. Slow, manual processes and a binder-based system made fast move-ins and real-time validation difficult, hurting productivity and customer service.

The center adapted its existing FileMaker Pro billing system to create a FileMaker Go solution on iPad, giving staff on‑floor access to work orders, booth diagrams and change requests that sync with billing. The rollout took only days, eliminated most paperwork and reduced unnecessary travel, delivering payback in under four months and an annual ROI of about 200% while saving staff hours per event and roughly $22,000 a year.

Austin Convention Center

Joe Gonzalez

IT Services Manager