Case Study: Bryan Exhaust Service achieves streamlined, automated field-to-office operations and increased revenue with Claris FileMaker

Automating a gritty, vital service for food preparers

Bryan Exhaust Service Inc., a family-owned hood‑cleaning company founded in 1978, faced inefficient, paper-based operations—multiple Excel sheets, printed work orders, and no centralized database—which caused duplicated work, errors, slow communication between the office and field technicians, and inconsistent billing.

They built two custom Claris FileMaker apps—a mobile app for technicians to receive jobs, post photos, get approvals, check inventory and follow maintenance schedules, plus a desk app for invoicing and job assignments. The digital workflow eliminated paperwork, improved field‑office coordination and repair efficiency, formalized billing with auto‑renewal contracts (including inflation adjustments), and delivered measurable operational gains and increased revenue.

Bryan Exhaust Service

Brendan Bryan

Director