Case Study: Punjab National Bank achieves real-time cybercrime complaint resolution with Clari5

Punjab National Bank automates cybercrime complaint resolution in real time with Clari5

Punjab National Bank, one of India's largest and oldest banks, faced a significant challenge with rising volumes of cybercrime complaints. Their manual handling systems were strained, leading to risks of delays, duplication, and compliance gaps. To address this, the bank turned to vendor Clari5 and its Cybercrime Complaints Processing (CCCP) platform.

The solution involved integrating Clari5's platform with India’s National Cybercrime Reporting Portal and Indian Cybercrime Coordination Centre (NCRP/I4C). This integration enabled Punjab National Bank to automate complaint resolution end-to-end in real time. The implementation by Clari5 ensured regulatory alignment and has set a new industry benchmark in fraud resilience for the bank.

Punjab National Bank