Case Study: Mashreq Bank fortifies enterprise-wide anti-fraud defenses with Clari5

Mashreq Bank Fortifies Anti-Fraud Defenses Enterprise-wide with Clari5

Mashreq Bank, a UAE banking leader, faced rising digital-fraud risk and needed an enterprise-wide, real-time fraud monitoring and investigation capability across Retail and Corporate Banking and 15+ channels (Online, Mobile, IVR, Cards, Loans, Trading, HR, SWIFT, etc.). The bank sought a unified solution that would pivot on its Core Banking System, detect employee and third‑party fraud, enable business users to author scenarios without coding, and apply AI/ML to reduce false alerts—requirements met by Clari5’s Real-time Enterprise Fraud Management System.

Clari5 implemented its EFM platform integrated with Mashreq’s core systems in a pilot go‑live within three months, capturing transactions in near real time (every ~2 minutes) while using <1% of source CPU. The deployment delivered 50 fraud scenarios across 15+ channels, advanced graphical link analysis, an authoring tool and case management with 45 MIS dashboards, and an ML champion model that improved investigator productivity by surfacing higher‑confidence alerts—strengthening detection, reducing reputational risk and increasing customer trust.

Mashreq Bank

Gurcharan Chhabra

Head-Fraud Prevention & Intelligence