Case Study: Clarion Housing Group boosts gas safety access with Claremont

Clarion Housing Group boosts first-time gas safety access by 19% with Claremont

Clarion Housing Group, a major landlord, faced the challenge of gaining access to its properties to perform legally required annual gas safety checks. To address this, they partnered with vendor Claremont to develop a new communications strategy and improve their customer engagement materials.

Claremont implemented a clear and collaborative campaign that redesigned appointment letters, introduced reminder postcards, and expanded contact options. This solution led to a 19% increase in first-time access rates in the pilot area and a significant reduction in cases needing escalation. The campaign was highly commended for its success and received positive feedback from residents.

Clarion Housing Group