Case Study: SnapCall achieves scalable customer advocacy with Clareefai

SnapCall arranges reference calls within a day with Clareefai

SnapCall, an information technology company, needed a scalable system to capture customer advocacy and proof. Their challenge was a reliance on ad-hoc, manual outreach from customer success and sales teams, which left them without a repeatable process to identify happy customers or generate a steady flow of reviews and references. They implemented Clareefai to automate this process and build a structured advocacy program.

The solution from Clareefai automatically identified satisfied customers and prompted them for feedback after positive interactions. This generated a predictable flow of fresh reviews and made it easier for sales to find reference customers. As a result, SnapCall's teams spent less time on manual outreach, and Clareefai helped close a competitive deal by arranging a crucial reference call within a single day.

SnapCall