Case Study: SOCOTEC improves call quality and missed-call management with Claranet Hosted Voice

SOCOTEC dials in new Hosted Voice solution from Claranet

SOCOTEC, a global testing, inspection and certification company, needed a more reliable way to manage customer and internal communications across 1,200 users and more than 80 sites. With multiple disparate PBX systems, missed calls, inconsistent call quality, and downtime during site outages were affecting customer service. SOCOTEC turned to Claranet, its existing network partner, for a better hosted voice solution.

Claranet migrated SOCOTEC to its Hosted Voice VoIP platform, integrating handsets, soft phones, smartphones, tablets and private network connectivity for stronger call quality and resilience. The new system added missed-call reporting, call routing to backup teams, and mobile instant messaging, helping SOCOTEC track and return calls more quickly while improving reliability and customer experience. Claranet delivered the upgrade at strong value for money, with measurable improvements in call visibility, follow-up, and continuity of service.

Socotec

Phil Baker

IT Manager