Case Study: Allford Hall Monaghan Morris enables seamless remote collaboration and calling with Claranet Teams Voice

Award winning architects embrace new ways of working with Teams Voice

Allford Hall Monaghan Morris (AHMM), a leading UK architectural practice with 500 staff across London, Bristol, and Oklahoma City, needed a better way to manage incoming calls as the business grew across multiple offices and project sites. Working with Claranet and its partner Intuitive Systems & Networks, AHMM also had to rapidly support a sudden shift to home working during COVID-19, while replacing an aging phone system that couldn’t route callers efficiently or connect staff to their mobiles.

Claranet implemented Microsoft Teams alongside its Teams Voice platform, giving AHMM a modern collaboration and hosted voice solution with personal numbers, call routing, direct transfer, and remote working support. The rollout enabled staff to create project channels, handle external calls, and communicate from Teams, while also allowing the business to maintain operations when all employees moved to home working. At go-live, AHMM reported 263 calls handled across the Teams/Direct Routing/SBC platform, and the company said the rollout was “a major step forward.”

Allford Hall Monaghan Morris