Case Study: a large self-insured North American retailer improves workers’ comp oversight with CLARA Analytics

Large, Self-insured North American Retailer improves workers’ comp oversight with CLARA Analytics across $20 billion in revenue

The customer, a large self-insured North American retailer, faced the challenge of overseeing a complex workers' compensation program with a lean internal team. Their Risk Manager struggled to proactively identify high-severity claims and ensure their TPA partner remained proactive, creating a significant oversight gap. They implemented CLARA Analytics to add an intelligence layer to their existing claims process.

The solution from CLARA Analytics integrated directly with the company's Origami Risk system to provide data-driven meaning and context to claim information. This enabled the Risk Manager to identify high-risk claims earlier, focus reserve discussions, and shift TPA oversight to more strategic collaboration. As a result, the organization improved its prioritization of claims, achieved more consistent care for injured workers, and established a more scalable and confident model for program oversight.