Whirlpool - Customer Case Study

Whirlpool uses Live Expert to assist 10,000+ field technicians when they encounter difficulty during a service call. Field techs use Live Expert on their phone to connect with a master technician at Whirlpool’s service center. Master technicians use Live Expert to obtain the customer’s signature authorization, view the repair problem by video, share instructional videos or PDFs, and annotate images when helpful.