Hertz - Customer Case Study

Hertz used Live Expert to operate ExpressRent video kiosks at airport and off-airport locations for over 10 years, the largest deployment of video kiosks in the world. Live Expert provides interfaces to the kiosk’s driver license scanner, credit card reader, printer, and reservation system to help manage the entire transaction cycle. With the benefits of virtual staffing, Hertz was able to efficiently provide personalized services at hundreds of locations, while reducing customer wait times and increasing upsells and add-on sales.