Baton Rouge Police Department - Customer Case Study

Baton Rouge Police Department (BRPD) uses Live Expert kiosks at its police precincts so that citizens can speak with a police officer by video, report crimes, and file police reports 24/7. In addition, for incoming phone calls, officers can send a text message to the caller and begin a video call. The citizen can show the crime scene or upload photos so the officer can determine whether to send a squad car to the scene. The officer can also help the caller fill out a police report, including obtaining a signature. Using Live Expert, the BRPD makes the department more accessible to citizens, while handling police matters more efficiently and safely.