ASEQ Studentcare - Customer Case Study

ASEQ administers student health and dental plans on college campuses all across Canada. ASEQ uses Live Expert stations to give campus students easy access to Studentcare Member Service agents to address their needs via video chat and interactive information sharing. ASEQ has found that using Live Expert stations is a cost effective alternative to maintaining physical offices with onsite staffing. They can also offer expanded hours of service, which would otherwise be costly with onsite offices.