Case Study: Skechers achieves 80% faster claim handling with Claimlane

Skechers cuts claim handling time by 80% with Claimlane

The customer, Skechers, through its exclusive Nordic distributor Sports Connection, faced significant challenges managing product warranty claims. They relied on inefficient Excel spreadsheets, which resulted in a slow average processing time of two weeks, poor documentation, and a drain on valuable resources. To address this, they partnered with the vendor Claimlane to implement a more structured and automated solution.

Claimlane provided an all-in-one, cloud-based platform that streamlined claims handling across Skechers' B2C webshops, physical stores, and B2B wholesale network. This solution delivered a dramatic 80% reduction in claim processing time, decreasing it from two weeks down to just one to two days. The implementation by Claimlane also provided perfect documentation, automated workflows, and a significantly improved customer experience.

Skechers