Case Study: Rocky Mountain streamlines dealer warranty claims with Claimlane

Rocky Mountain unifies dealer warranty claims across 3 systems with Claimlane

Rocky Mountain, a Canadian outdoor and sports company selling high-performance bikes, faced challenges managing warranty claims from its dealer network. Their process involved manual data entry from Jotform submissions into their Dynamics NAV ERP, which was prone to errors and inconsistencies. They needed a more structured and connected workflow to handle technically complex claims involving serial numbers and parts compatibility. They implemented Claimlane's warranty management software to solve this problem.

Claimlane provided a structured portal for dealers to submit claims, which integrated product validation and parts compatibility checks. The solution connected the entire process, from initial submission to internal handling and into the Dynamics NAV ERP, reducing system switching and manual data transfer. This resulted in a more consistent warranty experience across all dealerships and gave Rocky Mountain a stronger foundation for identifying correct resolutions, all within one connected workflow.

Rocky Mountain