Case Study: MaxGaming achieves 77% faster warranty resolution with Claimlane

MaxGaming resolves warranty cases 77% faster with Claimlane

MaxGaming, the largest e-commerce store for gaming equipment in Scandinavia, faced significant challenges in handling complex warranty and RMA cases due to its vast product catalog of over 30,000 SKUs. Their manual process was slow, requiring extensive product knowledge and research for each case, which also led to long onboarding times for new support agents. To address this, they turned to Claimlane for a modern post-purchase management solution.

Claimlane implemented its AI Agent technology to automate and guide the case resolution process. The solution includes a customer self-service portal for ticket submission and an AI that reviews cases to suggest actions to human agents. This resulted in a 77% faster resolution time, more confident decision-making, and significantly quicker agent onboarding, leading to happier customers and a more efficient support team.

MaxGaming