Case Study: Matas improves customer self-service and speeds up resolutions with Claimlane

Matas streamlines aftersales for 266 stores with Claimlane

Matas, one of Denmark's largest retail chains, was facing challenges with its complex and resource-intensive post-delivery customer service processes for issues like returns and repairs. To meet rising customer expectations and improve self-service, Matas partnered with Claimlane to implement its end-to-end returns management system.

By integrating the Claimlane platform, Matas enabled advanced customer self-service, which captured all necessary information and evidence from the start. This solution provided customers with more control and delivered significant results for Matas, including faster resolutions, more ticket deflection through self-service, and an overall better customer experience. Claimlane helped streamline Matas's internal operations by automating previously cumbersome manual processes.

Matas