Case Study: Konges Sløjd reduces warranty claim handling time with Claimlane

Konges Sløjd cuts claim handling time 66% with Claimlane

Konges Sløjd, a global baby and nursery brand, faced significant challenges in managing warranty claims from its network of over 1,000 retailers across 80+ countries. Their process was bogged down by chaotic email communication, manual tracking, and the friction of creating credit notes in their ERP system, Microsoft Business Central. To address these inefficiencies, they partnered with the vendor Claimlane to find a more automated solution.

Claimlane implemented its B2B warranty claims portal and integrated it deeply with Konges Sløjd's Business Central ERP. This solution automated retailer communication and credit note generation, eliminating manual data entry. The results were a 66% reduction in time spent per claim, decreasing handling time from 15 minutes to just 5 minutes. Claimlane provided Konges Sløjd with a faster, more structured process that improved both internal efficiency and the retailer experience.

Konges Sløjd