Case Study: GrejFreak cuts warranty claim resolution time by 85% with Claimlane

GrejFreak cuts warranty claim resolution time by 85% with Claimlane

GrejFreak, a Gazelle award-winning online retailer of hunting and outdoor equipment, faced significant challenges in managing its warranty claims process. The company was dedicating too many resources to the operation, with 2.5 FTEs constantly contacting suppliers. This led to slow resolution times that hurt the customer experience, a problem exacerbated by supplier guidelines being scattered and a complete lack of data on faulty products and supplier performance. To solve these issues, they turned to the vendor Claimlane.

Claimlane implemented its Consumer Self-Service Portal and B2B Module for GrejFreak, creating a single unified platform to streamline claim handling. The solution provided immediate and impressive results, including an 85% faster resolution time for warranty claims, reducing the process from up to five weeks down to just three to five days. This saved the company 74 hours per week and reduced the FTE requirement from 2.5 to less than one, freeing up team capacity and delivering a full return on investment within the first month.

GrejFreak