Case Study: Fishe & Lilly turns damaged furniture claims into Shopify clearance products with Claimlane

Fishe & Lilly cuts manual clearance listing work by turning damaged claims into live Shopify products with Claimlane

Fishe & Lilly, a UK-based furniture retailer, faced the challenge of efficiently reselling returned items with cosmetic damage. Before using Claimlane, their team had to manually rebuild these products as clearance listings in Shopify, a time-consuming process that disconnected the claim information from their store.

Claimlane implemented a custom Shopify action that integrates directly into the claims workflow. This solution allows the team to instantly create live clearance products from a claim ticket, automatically reusing original data and photos while applying a discount. This drastically reduced manual work for Fishe & Lilly, creating a faster and more structured way to recover value from damaged goods.

Fishe & Lilly