Case Study: F. Engel speeds up B2B claims handling with Claimlane

F. Engel cuts claim handling from 1 week to 24 hours with Claimlane

F. Engel, a Danish workwear brand, faced a significant challenge with its inefficient B2B returns process. Their previous system relied on a PDF form that customers emailed, leading to lost requests, missing information, and prolonged resolution times that created a poor customer experience. To address this, they implemented Claimlane's digital returns and warranty management platform.

By integrating Claimlane with their Navision ERP system, F. Engel automated the entire workflow. This solution eliminated manual data entry and ensured customers provided all necessary information upfront. As a result, Claimlane helped F. Engel reduce their claim resolution time from up to a week to within 24 hours, drastically improving customer satisfaction and providing valuable data to other departments like purchasing.

F. Engel